Omni-Channel Contact Center

Our Cloud omnichannel contact center (CSaaS) is a customer service solution that integrates various communication channels, such as phone, email, chat, sms and social media, into one streamlined platform. This allows businesses to provide a seamless and consistent customer experience across all channels. With an omnichannel contact center, customers have the flexibility to choose their preferred method of communication, while agents can easily manage interactions and access customer information from a centralized system. This improves efficiency and productivity, as agents can quickly respond to inquiries and resolve issues in real-time. Additionally, an omnichannel contact center enables businesses to gather valuable data and insights about customer behavior and preferences, which can be used to enhance future interactions and tailor marketing strategies. Overall, an omnichannel contact center is a powerful tool for businesses to deliver exceptional customer service and build strong relationships with their customers.

Our CX Applications

Excellent customer experience management through our cloud based contact center applications

Omni Agent

Deliver the omnichannel customer service your customers expect - via voice, sms, email, chat, IM, social and mobile.

Self-Service

Complaint Outreach

Maintain contact center compliance with ever-changing regulations and the need to protect your sensitive customer data.

Advanced Outreach

3rd Party Integration

24x7 Operations

Improve customer experience with comprehensive outbound contact center solutions that provide tools to address list management, campaign management and compliance.

Our platform supports integration with 3rd party applications, such as Salesforce, CRM, Aliyun Cloud, Huawei Cloud and Amazon Cloud.

Our cloud solution is designed to meet your needs around the clock, providing uninterrupted service 24 hours a day, 7 days a week, with 99.99% system stability.

Give customers control and convenience they expect with self-service options via modern IVR and digital, AI-empowered natural language understanding solutions.

Workforce Engagement Management

Elevate your employee engagement and maximize contact center productivity without increasing cost.

Workforce Management (WFM)

Maximize contact center WFM efficiency, minimise costs.

Forecast staffing needs
Schedule adherence tracking
Unparalleled forecasting accuracy with unique customisable variable historical pattern weights
Tools to optimize schedules based on a mix of business need and/or employee preference

Employee Experience (EX)

Motivate and engage your workforce for optimum performance

Gamification for increased engagement
Best-in-class speech and text analytics
Archived voice/screen recording
Automated coaching workflows to improve employee performance

Powerful call center automation solution

Deliver training, coaching, and development tasks at the right time
Ensure rapid staffing adjustments to meet customer-demands
Keep Agents on schedule, reduce manual entry and save time.
Monitor agent-state and send alerts when pre-set thresholds are exceeded

Real Time Optimizer

Workforce Mobile

Meet your employees where they are

Available as IOS and Android Applications
Motivate employees with game mechanics on their mobile devices
Manage and align schedules to forecasting needs
Empower mobile employees - submit schedule requests from anywhere

Our CX Customers

Our CX Solution

Quality

Stability

Cost Efficient

Our Cloud Contact Center Solution (CSaaS) is base on FreeSWITCH technology.

We are also business partner with these major brands in the market so We can help you to implement and maintain system to meet your needs. Contact our sales for details.